Traffic Supervisor

JOB TITLE: Traffic Supervisor - Sacramento, CA (56459050)
REPORTS TO: Sr. Traffic Manager
LOCATION: Sacramento, CA
Comcast Spotlight
While Comcast is focused on creating value for its subscribers, Comcast Spotlight is focused on creating value and opportunity for its advertisers. We have created a television marketplace where both large and small advertisers can leverage the latest message delivery technologies, the most insightful marketing intelligence and the most innovative promotional opportunities. This approach and the infrastructure behind it allow us to create customized and compelling solutions for each advertiser.
Comcast Spotlight is developing new media solutions to redefine our business in the minds of our customers and to offer advertisers leading-edge advertising applications that shadow the advancements Comcast Cable is making with new products and services.
Primary Purpose – Supervise the personnel and daily operations within the Traffic department This would include the prioritization of department goals, crisis resolution, personnel development and the efficient utilization of available software to accurately execute all processes within the Traffic department.
Major Duties and Responsibilities
Collaborate with management on the selection, training and development of all Traffic personnel.
Perform regular connection meetings and maintain performance with all direct reports.
Create an environment that encourages open communication, collaboration and the sharing of ideas.
Evaluate and research lost/dropped revenue (when applicable) and provide feedback to Sales/Operations management.
Assist direct reports in the resolution of complex or out of policy operational issues.
Serves as a point of contact for the information exchange with other departments.
Assists Account Executives in problem solving and escalation with in the department.
Assist in the review client advertising contract within sales automation software for accuracy
Oversee the exporting of client advertising contracts from sales automation software into T&B system, confirm contracts are imported, and approved within expected deadlines.
Strong working knowledge of both sales automation and T&B software. Assist management with vendor communication on open issues and enhancement requests.
Communicate regularly and effectively with Sales Department regarding the status of a client’s advertising schedule, including commercial advertisements that were not scheduled or broadcast as purchased
Process and distribute daily notification of missing copy instructions beginning with one week prior to air and up until contract start deadline.
Assist in the process a daily verification report and reconcile against client advertising contract. Review and manage unverified spots daily.
Ensure compliance of Traffic retained Client Files
Full understanding of all SOX, Corporate and auditing guidelines
Facilitates communication with MCC, Clients, Ad Agencies, Account Executives regarding late or missing content and video conflicts
Assist in the input the titles of client advertisements into T&B system and enter the copy instructions for advertisements airing on the appropriate zone/region, network, date and time
Responsible for maximizing billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement within schedules manually on a daily basis.(manipulating schedules)
Performs month-close update processes to facilitate maximum revenue for clients orders.
Ensures missing copy is cleared and/or status of missing copy is communicated to Traffic and MCC personnel prior to initiating the final schedule process.
Initiates finalization of schedule process.
Distributes schedules to the MCC.
Initiates daily verification process.
Collaborate with management on evaluation and development of procedures within and between departments.
Back up direct reports and evaluate workload as needed.
Punctual, regular, and consistent attendance is required.
Perform other related duties as assigned.
Minimum Requirements
2 years supervisory experience
3 to 5 years of traffic experience including experience in a customer service setting
Experience in a Media/Cable industry setting preferred
Excellent oral and written presentation skills, as well as the ability to handle financial planning and reporting.
Strong detail orientation and the ability to analyze and focus on large amount of information during each work day.
Computer skills necessary to include Word, Excel and Powerpoint.
High school or equivalent
B.S. in Business or related field preferred.
Preferred Skills/Qualifications
Media Traffic software knowledge
Stress management skills
Working knowledge of traffic and billing systems and related functions and terms
Ability to work in a fast paced environment and handle multiple tasks
Ability to train, motivate, and develop staff
Strong detail orientation. Ability to analyze and process a large amount of information to meet daily deadlines.
Excellent communication skills
Computer skills necessary to include Windows, Word, Excel, Powerpoint, Outlook
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. The Company, rather than management, retains the discretion to add or change duties of this position at any time.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.
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